A major Australian hotel group approached IEI to help them upgrade their in-house membership management terminals. These all-in-one panel PCs, located throughout the hotel, provide customers a quick, easy, and intuitive way to use and redeem their hotel rewards at places like restaurants, the information counter, shops, and the VIP lounge.
The hotel is acutely aware that system upgrades often prove even more challenging than rollouts of new systems due to the complex integration of old and new technologies and the compatibility issues. Upgrades must correct existing flaws while providing a superior experience.
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