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Dear Valued Partners:
IEI appreciates your daily support on IPC business. In order to provide the best technical services, the duties of each technical support engineers will be slightly adjusted from 13, July 2016. Please refer to the following table for whom to contact for your technical problems. We are sharing this information with you at the earliest possible time. We hope it will not cause you any inconvenience. If you have any further questions, please contact us immediately.

Product Lines and Associated Technical Support Specialist Table

Product Category
(Blue-CPU board, Black-Chassis)
Contact Person
TEL +886 2 2690 2098
Kino & board products:
KINO         EBC-3xxx series
Wilson Tu
Ext#1-6816
Embedded board series:
NANO        ECN-3xx/581/EBC-21xx
NOVA
PM/HYPER
Video Capture Cards
E-commerce (HDB-301R/301L)
Jerry Chang
Ext#1-6815
Embedded board series:
IMB/IMBA    Motherboard Chassis
WAFER       ECW-281 chassis
Thangarasu
 
 
Ext#1-6820
Single board series:
SPCIE/PCIE     
Rackmount /Compact Chassis
PICOe/PCISA/IOWA
Half-size Chassis
 
Windsor Bendico Young
 
Ext#1-6819
System product :
Tank series/Tank-860-GCW
WS, RPC, LCD Monitors, LKM
IBX/uIBX/ EP-308/ DRPC
IDD/ PSU/ AUPS/Add-on card
QTS Gateway
 
Eddie Lee
 
Ext#1-6824
System product:
AFL Panel PC series
PPC / WIDS/ POC series
ACT RFID Panel PC
SAILORPC
UPC
IRIS1010/2400
 
Shane Chen
 
 
 
 
Ext#1-6810
JP
WSB/ROCKY/ICE(IEM)/iQ7
Sam Fu
Ext#1-6811
Mobile product/EMS
Guofong Liu
Edward Wu:
Ext#1-6811
 
Ext#1-6223
 
Ext#1-6827
Taiwan
Ken Chen
Ext#1-6813
 
American
IEIUSA
De Huynh
Eric Wang
TEL  +1 909-595-2819
Ext#142
Ext#108
Isignager/VWBOX
QNAP Support
Jimmy Wu
TEL +886 2 2641-1885
Ext#13250
Oring
Oring Support
TEL +886 2 2218-1066
If you are still unsure about the contact window, please e-mail directly to the support@ieiworld.com IEI technical support team will do our best to solve the technical problems for all kinds of products. Please do not hesitate to contact us while you have any further comments. Thank you for your support.
 
Ray Huang
Customer Service Div.
IEI Integration Corp.
2016 July 13
 
www.ieiworld.com